Data Protection & Your Rights
This Privacy Policy explains how xx77 collects, uses, stores, and protects the personal information of members based in the Philippines. By using the platform, you agree to the practices described here. We are committed to keeping your data secure and transparent about how it is handled.
When you register an account on xx77, we collect your full name, date of birth, email address, mobile number, and any identity verification documents you submit as part of the Know Your Customer (KYC) process. This information is necessary to verify your identity, confirm your eligibility to participate on the platform as a Philippines-based member, and comply with applicable regulations. Deposit and withdrawal details, including your nominated payment method and transaction history, are also recorded so that we can process your financial requests accurately and securely. When you contact our support team, we retain records of those communications to help resolve your queries efficiently and to improve the quality of our service over time. You are responsible for ensuring that all information you provide is accurate and kept up to date, and you can request corrections to your personal data at any time by contacting us at [email protected].
When you access the xx77 platform, we automatically collect certain technical data, including your IP address, device type, browser version, operating system, session timestamps, and the pages or features you interact with during each visit. This data helps us monitor platform performance, identify technical issues, and ensure that the platform delivers a smooth experience across all devices used by Filipino members. We also collect behavioural data such as betting activity, game selections, promotional offer interactions, and navigation patterns — this information is used to improve platform features, tailor relevant content, and detect irregular or potentially harmful activity. Cookies and similar tracking technologies may be used to maintain your session, remember your preferences, and support platform functionality; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform performance. We do not sell or rent your automatically collected data to any third party.
The personal data we collect is used primarily to operate and maintain your xx77 account, process deposits and withdrawals in Philippine Pesos, verify your identity in compliance with applicable regulations, and deliver the sports betting and casino-style entertainment services you have signed up for. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features — these communications are essential to maintaining your account and cannot be opted out of entirely. Where you have consented to receive promotional communications, we may also send you information about offers available on the Latest Promotions page, including bonuses, seasonal campaigns, and High Roller events; you can withdraw this consent at any time by updating your communication preferences or contacting support. Your activity data is analysed in aggregate to improve platform performance, develop new features, and ensure that the betting and gaming experience remains relevant and enjoyable for members across the Philippines. We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects without human oversight.
xx77 does not sell your personal information to any third party, and we only share your data in the limited circumstances described here. We work with carefully selected third-party service providers — including payment processors, identity verification partners, and platform infrastructure providers — who require access to certain personal data in order to deliver their services on our behalf; these providers are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are required by law, regulation, or a valid order from a competent authority in the Philippines or another applicable jurisdiction, we may be obligated to disclose your personal data to regulatory bodies, law enforcement agencies, or anti-money laundering authorities. If xx77 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity subject to the same privacy protections described in this policy. We will notify you of any material changes to the parties with whom we share your data by updating this Privacy Policy and, where appropriate, by direct communication to the email address registered on your account.
We retain your personal data for as long as your xx77 account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes and enforcing our agreements. Account and transaction records are typically retained for a minimum of five years following account closure in line with standard financial record-keeping requirements applicable to online gaming platforms operating in or serving members from the Philippines. Identity verification documents submitted during the KYC process are held securely for the same minimum period to support compliance and fraud prevention activities. Where you request deletion of your personal data, we will action that request to the extent permitted by law — certain information may need to be retained beyond the deletion request to satisfy legal obligations, after which it will be securely destroyed. You may submit a data deletion or access request at any time by contacting us at [email protected] and we will respond within a reasonable timeframe.
xx77 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls that restrict internal staff from viewing personal data beyond what is necessary for their role, and regular security assessments of our platform infrastructure. Your account is protected by password authentication, and we strongly encourage all Filipino members to use a strong, unique password and to avoid sharing their login credentials with anyone. In the event of a data security incident that is likely to affect your rights or interests, we will notify you and any relevant regulatory authorities as required by applicable law without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and members also play an important role in keeping their own accounts safe by practising good password hygiene and reporting any suspicious activity to our support team immediately.
As a member of xx77 based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request deletion of your data where we no longer have a lawful basis to retain it. You also have the right to object to or restrict certain types of processing, and to withdraw any consent you have previously given for marketing communications at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact us directly at [email protected] with your registered email address and a description of your request — we will acknowledge your request promptly and aim to resolve it within 30 days. If you are unsatisfied with how we have handled your request or your personal data, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to working transparently with you to resolve any concerns about your privacy in a fair and timely manner.
If you have any questions about how xx77 handles your personal data, or if you would like to exercise any of your data rights, reach out to us at [email protected]. You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full picture of how the platform operates for Philippine members.